FREQUENTLY ASKED QUESTIONS

The That Witch team works with a wide variety of patients and clients, ranging across all age groups and levels of activity and athletic ability!

No, they are not the same. While both are exercise science professions and may even have some overlap when it comes to day-to-day tasks and responsibilities, the two are quite different. The main difference is that athletic trainers are healthcare professionals, while personal trainers are fitness professionals. Athletic trainers are educated on assessing, evaluating, and treating injuries and illnesses. To practice as an athletic trainer, one must first complete the higher education requirements and become board-certified and state-licensed. On the other hand, there are few regulations or requirements for personal trainers. While there are many excellent personal trainers who excel in their field and choose to further their education, this isn’t always the case, as it is not mandatory for personal trainers to continue their education or receive certification.

Though we most often work with everyday injuries, sports-related ones, and postoperative rehabilitation, we are trained to treat all types of conditions across your entire body. Contact us today to discuss your condition and determine whether or not That Witch’s services are right for you.

Nope! While a majority of the patients we see are athletes, athletic trainers can be found working with patients in all kinds of environments, such as corporate, industrial, and even military settings, to name a few examples.

The National Athletic Trainers’ Association (NATA) defines athletic trainers as “highly qualified, multi-skilled health care professionals who render service or treatment, under the direction of or in collaboration with a physician, in accordance with their education, training and the state’s statutes, rules and regulations.” Services provided by athletic trainers include primary care, injury and illness prevention, wellness promotion and education, emergent care, examination and clinical diagnosis, therapeutic intervention, and rehabilitation of injuries and medical conditions. References: https://www.nata.org/about/athletic-training

No. While we work with physicians and orthopedic specialists in the Orlando, FL, area, That Witch will never require a referral or prescription from them to schedule an appointment.

Well, it depends on your specific needs and goals. Each patient and each diagnosis is different. Your number of visits, along with the rest of your plan of care details, will be determined and discussed with you during your first visit.

Yes, patients can extend the duration of their session(s) at an additional cost. Our appointment sessions typically last for 1 hour. However, patients can request to purchase a session extension if they wish to go beyond the original hour allotted for their appointment. Please contact us for further information and pricing details regarding session duration extensions.

Yes, we do accept FSA/HSA payments. Keep in mind some FSA/HSA will require you to submit your receipts.

Yes, we do offer package pricing. Rather than purchase multiple sessions individually, patients can buy the 6-session package at a discounted rate!

Currently, we accept debit cards, all major credit cards, and electronic payments via Zelle and Cash App. We are happy to discuss payment plan options as well.

We do not accept insurance at this time.

Please remember to bring the following to your first visit: A valid, government-issued photo ID Key past medical history, previous treatments, current medications, and other important information (in writing) Any relevant paperwork from your doctor or other healthcare providers Drinking water to stay hydrated during your session. For further information and details regarding your first appointment with That Witch, please visit our new patient information page.

Please wear (or bring to change into) loose-fitting, comfortable athletic wear/clothing that permits you to move freely and allows for easy access to the body part or affected area requiring treatment. For shoes, we request that patients wear or bring supportive, closed-toed athletic shoes (preferably sneakers). For further information and details regarding your first appointment with That Witch, please visit our new patient information page.

Your first visit is all about getting to know you and your goals so we can create a treatment plan that best fits you and your needs. Thus, your first visit will consist of an in-depth discussion about your fitness journey and experience, focusing on your concerns, conditions, and goals; a thorough medical and health history review; and a comprehensive physical assessment. For further information and details regarding your first appointment with That Witch, please visit our new patient information page.

Patients are asked to arrive for their appointments before their scheduled appointment time. Clients will generally be allowed a 10-minute grace period. Please, ALWAYS CALL if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you and the rest of the appointments into our day. If you arrive late, you may have to forgo parts of the session to stay within the time allotted for your appointment. If you are less than 15 minutes late and have contacted us to warn us that you’ll be late, you may complete the remaining time scheduled for your session, knowing that you will not receive a full-length session. If you are more than 20 minutes late and have NOT contacted us, we hold the right to consider your appointment a “No-Show.” Per the no-show policy, we reserve the right to charge you 100% of the booked service price.

Cancellations are never ideal, but we understand that life happens, and sometimes, not everything goes according to plan. If you must cancel an appointment, we require 24 hours’ notice by email or phone to avoid fees. A credit card is required to schedule appointments; any cancellation or late fees incurred will be charged to this card. Every client is allowed ONE (1) penalty-free cancellation within 24 hours of the appointment's scheduled start time. All subsequent appointment cancellations or modifications made less than 24 hours before the scheduled appointment are subject to fees as outlined below. Any cancellation or modifications made less than 24 hours before the scheduled appointment will result in a cancellation fee equal to 50% of the reserved services. For appointments made the same day (i.e., within 24 hours of the scheduled appointment start time), a cancellation notice of at least 4 hours is required to avoid fees. Failure to provide notice will likewise result in a fee equal to 50% of the reserved service cost. “No-Shows” and cancellations made within THREE (3) HOURS before the appointment will be charged 100% of the booked service price.